h129 Privacy Policy
This page clearly explains how personal information you provide on the h129 platform is collected, stored, and protected.
Last updated: 30 October 2026
Introduction
h129 handles the personal information of players in Myanmar with a strong commitment to responsibility. This Privacy Policy ("Policy") explains what data we collect when you use the h129 platform — including the website, mobile browser version, and related services ("Services") — how we use that data, and how we protect it.
By using these Services, you are considered to have accepted the terms of this Policy. If you do not agree with the Policy, please stop using our Services. If you have any questions about this Policy, you can contact us at [email protected].
1 Types of Collected Personal Information
When you create an account on h129 and use our Services, we collect the following information.
1.1 Information you provide directly
- Full name, date of birth, gender
- Contact email address
- Phone number (for SMS verification)
- Payment details — reference numbers for payment methods such as KBZPay account number, Wave Money number, AYA Pay, and CB Pay
- National Registration Card (NRC) details for KYC (Know Your Customer) verification
- Personal preferences (language preference, communication preferences)
1.2 Technical data collected automatically
- IP address and geographic location (not precise GPS data)
- Browser type, operating system, device identifier
- Cookies and session tokens
- Log data — login time, page views, click path
- Referral URL (the URL showing which link you arrived from)
1.3 Financial and gameplay data
- Deposit and withdrawal records
- Gameplay history — games played, time played, stake amounts
- Bonus and Promotion Participation History
- Responsible Gambling Settings — Deposit Limits, Account Timeout and Self-Exclusion History
2 How We Use Your Personal Information
We use the data we collect only for the following purposes.
- Account Management: To create, maintain and verify your h129 account
- Financial Processing: To handle deposits, withdrawals and bonus payments
- KYC Verification: To verify your age (21+) and the validity of your personal information
- Customer Service: To contact you via Live Chat and email
- Security: To protect against unauthorised access attempts, fraud and money laundering
- Platform Improvement: To study usage patterns and improve our services
- Responsible Gambling: To identify and support players who may have a gambling problem
- Legal Compliance: To meet the requirements of applicable laws, regulations and audits
We use your personal information only for purposes consistent with this statement. We never sell data for advertising or to third-party marketing companies.
3 Cookies and Tracking Technologies
h129 uses cookies and similar technologies to operate our services and provide a better user experience.
Types of Cookies
- Essential Cookies: Required to maintain login sessions and manage security tokens
- Functional Cookies: To remember your language and preferences
- Analytics Cookies: To study platform usage patterns for service improvement — data is anonymized
Cookie Controls
You can disable cookies through your browser settings. However, if essential cookies are disabled, some h129 services may not work properly.
4 Third Parties and Data Sharing
We do not sell your personal information. However, there are situations where we may share relevant data with partners in order to provide our services, as described below.
4.1 Service Providers
We share only the data necessary for partners who provide payment processing (KBZPay, Wave Money, AYA Pay, CB Pay), identity verification and fraud detection services. These partners may not use the data we provide to them in any way beyond our instructions.
4.2 Legal Requirements
There may be situations where data must be disclosed in connection with law enforcement actions, court orders or legal obligations. In such cases, we will disclose only as much data as the law requires.
4.3 Business Changes
In the event of business changes at h129 (mergers, sales), personal information may be transferred. If this occurs, we will notify you in advance.
5 Data Security Measures
h129 applies technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.
5.1 Technical Protections
- Data transmissions are encrypted using SSL (TLS 1.2 and above)
- Financial and access data are protected with database-level encryption
- Servers are maintained with firewalls, intrusion detection and 24-hour monitoring
- Multi-factor authentication is supported for account login
5.2 Organisational Protections
- Access to data is restricted to employees on a need-to-know basis only
- Employees are required to attend regular personal data handling training
- A data breach response plan is in place, and you will be notified in the event of an incident
No internet transmission can be guaranteed 100% secure. However, h129 has put in place the best protections reasonably available.
6 Data Retention Period
We retain data for as long as necessary to fulfil the purposes described in this policy — and to meet our legal obligations.
- Customer account data: Retained for as long as the account exists — and after closure, as required by law
- Financial records: Retained in accordance with financial law requirements
- Log data: Deleted routinely after a defined period
- Support communication records: Deleted after a set period following case resolution
Once the data retention period has ended, personal information is securely deleted or anonymized.
7 Your Rights
Every h129 customer has the following rights regarding their personal information.
Right to Access
You can request a copy of the personal information we hold about you.
Right to Correction
You can request that inaccurate or incomplete data be corrected. Some data in your account profile can be edited directly by you.
Right to Deletion
You can request deletion of your personal information where this does not conflict with legal obligations. There may be restrictions on deleting financial data until permitted by law.
Right to Restriction
In certain circumstances, you can request that we restrict how we handle your personal information.
Right to Complain
If you are unhappy with how your data is handled, you can contact us at [email protected]. You can also reach us through 24/7 Live Chat and we will respond promptly.
To exercise any of these rights, send an email to [email protected] or use 24/7 Live Chat.
8 Minors and Income Restrictions
h129 services are for persons aged 21+ only. If we discover that personal information of a person under 21 has been collected, that data will be deleted immediately.
Gambling is not a source of income. Only play with money you can afford to lose. If you have a gambling problem, visit our Responsible Gaming page.
9 Privacy Policy Changes
We may update this policy from time to time. For significant changes, the revision date will be shown on this page and registered customers will be notified by email.
Continuing to use h129 services after any changes means you accept the updated policy. You can check for changes on this page at any time.
10 Contact and Complaints
If you have any questions, requests, or complaints about this privacy policy, you can contact the h129 customer service team.
- Live Chat: 24/7 in Myanmar language — accessible directly from the platform
- Email: [email protected]
When submitting a data request (access, correction, or deletion), please clearly state your registered email address, name, and the details of your request. We will handle it as quickly as possible.
To learn more about h129 services, bonuses, and games, visit the h129 Casino page. To log in, go to the h129 Login page.
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